refund Policy
for tube top products

Thank you for your purchase. We are committed to providing high-quality Tube Top single-use plastic concrete form products. Please review our refund policy below:

 

1. Eligibility for Refunds

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Due to the consumable and disposable nature of single-use plastic concrete form products, we only offer refunds under the following conditions:

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• The item was damaged or defective upon purchase or arrival. 

• You received the wrong item or an incomplete order.

• The product was not delivered due to a confirmed issue on our part or our delivery partner.

• The product must be returned is sellable, useable condition in the original undamaged packaging with all documentation.

 

2. Timeframe

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All refund requests must be made within 14 days of purchase or delivery. Requests submitted after this period may not be eligible.

 

3. Non-Refundable Conditions

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We do not offer refunds for:

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• Items used, opened, or disposed of after delivery.

• Dissatisfaction with product design or material unless the product is defective.

• Delays caused by external carriers or forces beyond our control.

 

4. Returns for Purchases from a Retailer

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To request a refund, please contact Customer Service from the retailer you purchased the product from with the following:

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• Original sales receipt

• Reason for the refund request

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Once your return is received, inspected, and accepted by the retailer, they will provide a complete refund to the payment method used when the product was purchased.

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Damaged or unsellable products and packaging will not be eligible for a refund.

 

5. Restocking Fee for Online Sales

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In cases where a return is accepted (such as for incorrect or unwanted items in unopened and sellable condition), a restocking fee of 15% will be deducted from the total refund amount. This fee covers handling, inspection, and repackaging.

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Note: Restocking fees do not apply to returns due to damage, defects, or fulfillment errors on our part.

 

6. Process for Requesting a Refund for an Online Sale

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To initiate a refund, please submit refund requests to:

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[Online Seller Company Name]
[Address]
[Phone Number]
[Email Address or Website]

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 Please provide the following with each refund request:

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• Order number and copy of sales receipt

• Reason for refund request

• Photos of the product (if applicable)

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Once approved, an RO number will be issued and return shipping instructions will be provided. Upon receipt of goods, refunds will be processed to the payment method used within 5–7 business days, minus applicable restocking fees.

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